ANYQUESTI0NS?
HERE’S HOW WE WORK, WHAT WE DO AND WHAT YOU CAN EXPECT WHEN YOU TEAM UP WITH CYBERTEK.
ALLM0ST EVERYTHING YOU NEED T0 KNOW
We’ve been around since 1996, so we’ve heard most questions before. If you can’t find what you are looking for here, give us a call or send us an email.
GENERAL
How long has Cybertek been around?
We have been operating since 1996, helping South African businesses get online, get found and stay connected.
Where are you based and who do you work with?
We’re based in Durban and work with businesses all over South Africa, mostly small to mid-sized companies.
Do you only do websites?
No. We handle websites, SEO, domains, hosting, email, data & voice, email marketing, Google business and social media.
Do you once-off projects, or only monthly contracts?
Both. You can hire us for a once-off project (like a new site) or ongoing services (like hosting, SEO or social)
How do I get support if something breaks?
You log a ticket with our helpdesk. From there we’ll troubleshoot, and if needed, remote in to sort it out.
Website & Se0
How long does it take to build a website?
Most small business sites take around 2-4 weeks, depending on content and feedback.
Can you work with my existing site?
Often yes. We’ll review it and tell you honestly whether a refresh is enough or a rebuild will be cleaner long term.
Do you guarantee first place on Google?
No one can guarantee that. We focus on solid SEO basics so you can grow visibility over time.
Domain, Hosting & email
Can you move my current site and email to Cybertek?
Yes, We’ll plan the migration and move things over with a little downtime as possible.
What happens if my site or email goes down?
You contact us. We’ll investigate, fix what’s on our side or guide you if it’s something external.
Am I locked in if I host with you?
No. If you ever need to move away, we’ll help you do it cleanly.
Data & V0ice
How do I know which connection is right for me?
We look at what’s available at your address (fibre, wireless, DSL) and recommend the best option based on speed, reliability and budget.
Can I keep my existing phone number when moving to VoIP?
In many cases, yes. We’ll help with porting where it’s possible.
Who do I talk to if there's a connectivity issue?
You talk to Cybertek. We deal with the upstream providers and keep you in the loop.
Email marketing
Do I need a big mailing list to start?
No, A small engaged list is often better than a huge, code one.
Can you write and design emails for me?
Yes. You give us the idea and goals, we handle layout and copy and you approve before sending.
How will I know if my campaigns are working?
We share simple reports, opens, clicks and key takeaways after each campaign.
Google Business management
I don't know if I have a Google Business Profile, can you check?
Yes. we’ll search for you, wee what’s out there and either claim, fix or create a profile.
Can you help me get more Google reviews?
We help you with simple, ethical ways to ask happy customers and show you how to reply to reviews.
What if Google keeps changing my info?
It happens. We’ll help correct it and guide you to keeping you details consistent across the web.
Social media
How often should my business post on social media?
For most small businesses, 1-3 good posts a week is more than enough.
Do I have to be super active online for this to work?
No. We’ll build a plan that matches your time and comfort level, not someone else’s.
Can you guarantee followers or sales from social media?
No guarantees, but we can make sure your brand looks alive, consistent and has a fair chance to convert.
DIDN'T SEE YOUR QUESTION HERE?
Drop us a message, tell us what you’re tryin to solve and we’ll give you straight answers.