If you don’t have access via email, create a support ticket via our Support Portal.
You don’t need access to an email account to log a support ticket and follow progress until we’ve sorted your problem. Just create an account using one of the following accountsand you can then create as many tickets as required :
1) Use your regular email account even if you don’t have access to it currently for whatever reason).
2) Your Google Account (i.e. if you have a gmail.com address)
3) Your Facebook account – login to our portal via your facebook account
NB: Make sure you give us as much detail about your problem as possible so we can help you as quickly as possible.